Job Description
Are you looking to kickstart your career in the technology sector without prior experience? Apex Technical Services is seeking motivated, detail-oriented individuals to join our growing support team in the heart of Boston. We offer a comprehensive training program and a weekend-first schedule that allows you to maintain a healthy work-life balance.
Why Join Our Team?
- Zero Experience Required: We train all new hires from the ground up.
- Weekend Flexibility: Enjoy a predictable Saturday and Sunday schedule.
- Growth Potential: Clear pathways to senior technical roles and management.
- Modern Environment: Work in a state-of-the-art facility in Downtown Boston.
Job Overview
As an Entry-Level Technical Support Specialist, you will be the first point of contact for our valued clients, helping them resolve technical issues and navigate our software solutions. You will learn the ropes of IT support while working in a collaborative and fast-paced environment.
Responsibilities
- Assist customers with basic technical troubleshooting and software installation.
- Log and track technical support tickets in our CRM system with high accuracy.
- Communicate technical concepts to non-technical users in a clear, friendly manner.
- Collaborate with senior technicians to refine troubleshooting processes.
- Conduct quality assurance checks on support interactions and documentation.
- Stay updated on new product features to provide accurate information to clients.
Qualifications
- High school diploma or GED equivalent.
- Basic proficiency with computers, smartphones, and web browsers.
- Strong desire to learn new technologies and solve problems.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet workspace (if remote support).
- Ability to work weekends and occasional holidays.