Job Description
Are you looking to launch a career in Information Technology? Apex Innovations LLC is conducting an urgent hiring drive for Entry Level Technical Support Specialists in Cleveland, OH.
We are seeking driven individuals who want to join a dynamic team. We offer comprehensive on-the-job training, a competitive benefits package, and a clear path for career advancement. If you are detail-oriented and eager to learn, this is the perfect opportunity for you.
Responsibilities
- Diagnose and Resolve hardware and software issues for internal users efficiently.
- Manage a high volume of help desk tickets and email inquiries.
- Document technical procedures and maintain accurate client records.
- Collaborate with senior engineers to enhance technical skills.
- Maintain a high standard of customer satisfaction and communication.
- Assist in the setup and configuration of new hardware and software.
Qualifications
- High School Diploma or GED required (Bachelor's degree preferred).
- Basic understanding of computer operating systems (Windows/Mac).
- Strong problem-solving and analytical thinking abilities.
- Excellent written and verbal communication skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Willingness to undergo background checks and drug screens.