Job Description
We are urgently hiring motivated individuals to join our dynamic team in Kansas City, MO as Entry Level Technical Support Specialists. If you are a recent graduate or looking to start a rewarding career in the tech industry, this is your chance to grow with a leading company.
In this role, you will serve as the first point of contact for our clients, providing exceptional service and technical guidance. We offer comprehensive training and a clear path for career advancement. Join us and be part of a team that values innovation, collaboration, and customer success.
Responsibilities
- Diagnose and Troubleshoot: Assist customers with hardware and software issues using remote support tools.
- Customer Communication: Clearly explain technical solutions to non-technical users via phone and email.
- Ticket Management: Log and track all customer interactions in our CRM system to ensure timely follow-ups.
- Technical Training: Participate in ongoing training to stay updated on the latest technology trends and product updates.
- Problem Resolution: Work with senior technicians to resolve complex technical challenges efficiently.
Qualifications
- Education: High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus).
- Experience: No prior technical experience required; we provide on-the-job training.
- Skills: Strong problem-solving abilities and a logical approach to troubleshooting.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.
- Availability: Must be available to work a full-time schedule, including some weekends.