Job Description
Urgent Hiring: Join Our Growing Team in Minneapolis!
We are looking for ambitious, entry-level professionals to join Apex Digital Solutions as Technical Support Specialists. If you are passionate about technology, enjoy helping people solve problems, and want to kickstart your career in the tech industry, we want to hear from you.
As an Entry Level Technical Support Specialist, you will be the first point of contact for our valued clients, providing top-tier technical assistance and ensuring their satisfaction. We offer comprehensive training, a competitive salary, and a clear path for career advancement.
Responsibilities
- Assist customers with technical issues via phone, email, and live chat in a professional and timely manner.
- Troubleshoot basic software and hardware problems to ensure client satisfaction.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with senior team members to learn advanced troubleshooting techniques.
- Stay up-to-date with new products, services, and software updates to provide informed support.
- Maintain a positive, professional demeanor during high-volume call periods.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree in Computer Science or related field is a plus.
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Excellent problem-solving abilities and a keen attention to detail.
- Reliable, punctual, and eager to learn in a fast-paced environment.
- No prior experience necessary; full training is provided.