Job Description
Launch Your Tech Career in Denver with Full Training!
Denver Tech Innovators is looking for ambitious individuals to join our growing team as Entry Level Technical Support Specialists. We offer a comprehensive paid training program designed to take you from zero experience to a confident IT professional. If you have a passion for technology and a desire to learn, this is the perfect opportunity to start your journey in the IT sector.
As a member of our support team, you will be the first line of defense for our clients, ensuring their technology runs smoothly. We value curiosity, drive, and a customer-first attitude. Don't let a lack of experience hold you back—we provide the roadmap to success.
Why Join Us?
- Full Training Provided: No prior IT experience is required; we teach you everything you need to know.
- Competitive Salary: Earn a solid income while you learn.
- Career Growth: Clear pathways to advancement within the IT department.
- Modern Environment: Work in the heart of Denver at our state-of-the-art office.
Ready to turn your tech curiosity into a rewarding career? Apply today!
Responsibilities
- Provide exceptional technical support to clients via phone and email, diagnosing and resolving hardware and software issues.
- Assist in the installation, configuration, and maintenance of computer systems and networks.
- Document all technical issues and resolutions in our CRM system to ensure knowledge base growth.
- Collaborate with senior technicians to learn advanced troubleshooting techniques and system architecture.
- Stay updated on the latest technology trends and software updates to provide accurate information to clients.
- Participate in weekly training sessions to continuously improve technical skills and customer service protocols.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field is a plus but not required.
- Basic computer literacy and familiarity with operating systems (Windows, macOS).
- Strong communication skills with the ability to explain complex technical concepts to non-technical users.
- A positive, eager-to-learn attitude and a willingness to work hard during the training phase.
- Reliable internet connection and a quiet workspace if working remotely during training.
- Passion for helping people solve technical problems.