Job Description
Are you looking to launch a career in the booming tech industry? Charlotte Digital Solutions is currently hiring motivated individuals for our Entry-Level Technical Support team. We are proud to offer a comprehensive, paid training program designed to take you from novice to professional.
This is a fantastic opportunity for recent graduates or career changers who possess a strong work ethic and a desire to learn. We value potential over experience and are committed to your professional growth within a dynamic and supportive environment.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Assist in diagnosing and resolving hardware and software issues for end-users.
- Learn and utilize our proprietary Customer Relationship Management (CRM) tools to track client interactions.
- Document technical solutions and create knowledge base articles.
- Collaborate with senior technicians to resolve complex escalated tickets.
- Participate in daily training sessions and skill-building workshops.
- Maintain a high level of customer satisfaction and professional communication standards.
Qualifications
- High school diploma or GED required; Bachelor’s degree in a related field is a plus but not mandatory.
- Basic computer literacy (Windows and Mac OS) and familiarity with web browsers.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Must be reliable, punctual, and able to work full-time hours.
- A valid driver’s license and reliable transportation are required for occasional on-site team meetings.