Job Description
Welcome to Apex Digital Solutions, where innovation meets opportunity. We are urgently hiring for a Junior Technical Support Specialist to join our dynamic team in Seattle, WA.
Does the idea of launching a career in the tech industry without prior experience sound appealing? We offer comprehensive training and mentorship. Join us as we expand our remote support infrastructure and help thousands of users navigate the digital world.
Why Join Us?
- Work from anywhere in the United States.
- Competitive entry-level salary.
- Fast-track career progression.
Responsibilities
- Customer Assistance: Provide top-tier technical support via phone and email to resolve hardware and software issues.
- Ticket Management: Log and track customer inquiries using our CRM software (Zendesk/Salesforce) to ensure timely resolution.
- Technical Troubleshooting: Diagnose common connectivity problems, browser errors, and account access issues.
- Documentation: Create clear, concise knowledge base articles to help users self-service solutions.
- Collaboration: Work closely with senior engineers to escalate complex issues and learn best practices.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Experience: No prior professional experience required. We value enthusiasm and eagerness to learn over a long resume.
- Communication: Excellent verbal and written communication skills with a friendly, professional tone.
- Technical Basics: Comfortable navigating operating systems (Windows/macOS) and basic web browsers.
- Availability: Ability to work full-time hours, including weekends or evenings as needed.