Job Description
Are you ready to kickstart your career in the dynamic world of technology?
We are urgently hiring an Entry Level Technical Support Specialist in Cleveland, OH. This is the perfect opportunity for motivated individuals with no prior experience who are eager to learn and grow. We provide comprehensive on-the-job training and a clear path for advancement.
As part of our team, you will play a crucial role in helping our clients navigate technical challenges, ensuring they receive the support they need to succeed. Join a forward-thinking company that values your potential over your past.
We are urgently hiring an Entry Level Technical Support Specialist in Cleveland, OH. This is the perfect opportunity for motivated individuals with no prior experience who are eager to learn and grow. We provide comprehensive on-the-job training and a clear path for advancement.
As part of our team, you will play a crucial role in helping our clients navigate technical challenges, ensuring they receive the support they need to succeed. Join a forward-thinking company that values your potential over your past.
Responsibilities
- Provide first-level technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document customer interactions and technical issues accurately in the CRM system.
- Escalate complex issues to senior technicians when necessary.
- Stay updated on new product releases and company service updates.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High school diploma or equivalent required.
- Strong desire to learn and grow in a technical environment.
- Basic computer proficiency and typing skills.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts and weekends.
- Problem-solving mindset and attention to detail.