Job Description
Are you looking to break into the technology industry? Apex Tech Solutions is currently seeking a motivated Entry Level Technical Support Specialist to join our growing team in Albuquerque, New Mexico. We value potential over experience and are looking for individuals eager to learn and grow in a fast-paced environment.
In this role, you will be the first point of contact for our clients, providing essential technical assistance and guidance. If you have a passion for technology and a desire to help others, we want to hear from you.
Responsibilities
- Customer Assistance: Provide top-tier technical support to clients via phone, email, and chat, troubleshooting software and hardware issues.
- Issue Resolution: Log, track, and manage technical tickets to ensure timely and effective resolution of customer problems.
- Communication: Clearly explain complex technical concepts to non-technical users in a friendly and professional manner.
- System Maintenance: Assist in performing routine system checks, updates, and maintenance to ensure optimal performance.
- Team Collaboration: Work closely with senior technicians to escalate complex issues and learn best practices.
- Documentation: Maintain accurate records of all customer interactions and technical resolutions in our CRM system.
- Training: Complete ongoing training programs to stay updated on the latest technology trends and company procedures.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior technical experience required. We provide comprehensive on-the-job training.
- Skills: Basic proficiency with computers, smartphones, and common office software (Microsoft Office Suite).
- Communication: Excellent verbal and written communication skills with a strong focus on customer service.
- Problem Solving: Strong logical thinking and the ability to troubleshoot basic problems step-by-step.
- Availability: Flexibility to work various shifts, including weekends and holidays, as needed.