Job Description
Launch Your Tech Career with Paid Training!
Apex Tech Solutions is seeking motivated individuals to join our team as Entry Level Technical Support Representatives. We are hiring for our Night Shift operations in Seattle, WA. We believe in promoting from within and offer comprehensive paid training to ensure your success from day one.
As a Technical Support Specialist, you will be the first point of contact for our clients, helping them navigate technical challenges and ensuring a seamless user experience. This is an excellent opportunity for those looking to break into the IT industry with no prior experience required.
Responsibilities
- Respond to inbound support tickets and phone calls during night hours.
- Diagnose and troubleshoot hardware, software, and connectivity issues.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Document all interactions and resolutions accurately in our ticketing system.
- Collaborate with the day shift team to ensure continuity of support.
- Identify trends in customer issues and suggest process improvements.
Qualifications
- High school diploma or GED equivalent is required.
- Must be legally authorized to work in the United States.
- Willingness to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Reliable high-speed internet connection and a quiet home office environment.
- Strong typing skills and basic computer proficiency.
- Excellent verbal communication and active listening skills.