Job Description
Are you looking to kickstart your career in the technology sector? Apex Global Solutions is currently hiring Entry Level Technical Support Representatives for our Night Shift team in Raleigh, NC.
We are a forward-thinking company dedicated to providing top-tier technical assistance to our clients. This is an excellent opportunity for motivated individuals to join a dynamic team, gain valuable IT experience, and enjoy a stable work-life balance with a unique schedule.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Shift differential pay for night work.
- Free on-site parking and modern amenities.
We provide full training, so no prior IT experience is necessary—just your enthusiasm and willingness to learn.
Responsibilities
- Monitor incoming support tickets via phone and email during night hours.
- Provide first-level technical troubleshooting for hardware, software, and network issues.
- Assist clients with account setup, password resets, and general IT inquiries.
- Document all customer interactions and issue resolutions in our CRM system.
- Escalate complex technical problems to the Senior Level 2 team for further investigation.
- Maintain a high level of professionalism and patience while assisting frustrated users.
Qualifications
- High school diploma or GED required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong problem-solving skills and logical thinking.
- Excellent verbal and written communication skills.
- Ability to work a rotating night shift schedule (6:00 PM - 6:00 AM).
- Must be legally authorized to work in the United States.