Job Description
Are you looking for a career in technology with no experience required? Apex Support Systems is currently hiring Technical Support Specialists for our night shift team in San Francisco. We provide comprehensive, paid training to turn you into a certified IT professional.
We are seeking motivated individuals who are eager to learn, possess strong communication skills, and are available to work a night shift schedule. This is an excellent opportunity for students, career changers, and anyone looking to break into the IT industry.
Why Join Us?
- Zero Experience Needed: We train you from the ground up.
- Night Shift Schedule: 6:00 PM - 3:00 AM (Full-time, stable hours).
- Competitive Pay: $22 - $28/hr based on performance during training.
- Career Growth: Clear path to Senior Tech Support and IT Management.
Don't miss this chance to start a lucrative career in tech without the burden of prior experience.
Responsibilities
- Assist customers with technical issues via phone, email, and live chat.
- Troubleshoot software and hardware problems using our proprietary tools.
- Document all customer interactions and resolutions in the ticketing system.
- Learn and master our internal knowledge base and support protocols.
- Collaborate with senior engineers to escalate complex issues.
- Maintain a high level of professionalism and empathy during night shifts.
Qualifications
- High school diploma or GED required.
- Basic computer literacy (Windows, Mac, Microsoft Office).
- Strong written and verbal communication skills.
- Ability to work independently during night shifts.
- Willingness to participate in a 4-week paid training program.
- Must be authorized to work in the United States.