Job Description
We are seeking motivated individuals to join our dynamic IT Support Team!
Apex Digital Systems is expanding our operations and looking for ambitious Entry Level professionals to work the Night Shift. This is an excellent opportunity for recent graduates or career changers to launch a successful career in Information Technology without prior experience required.
As a Technical Support Associate, you will be the first point of contact for our clients, ensuring they receive high-quality technical assistance and resolving common IT issues efficiently.
Why Join Us?
- Competitive pay starting at $18/hr.
- Full benefits package including health, dental, and vision.
- Comprehensive training program for career growth.
- Night shift schedule (11:00 PM - 7:00 AM).
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment regardless of background.
Responsibilities
- Provide Tier 1 technical support via phone and email to end-users experiencing hardware and software issues.
- Troubleshoot connectivity problems, printer errors, and basic network configuration issues.
- Log and track all support tickets in the internal CRM system using proper documentation standards.
- Assist in the installation and setup of new hardware and software for client onboarding.
- Collaborate with senior technicians to escalate complex issues and learn advanced troubleshooting techniques.
- Maintain a professional and helpful demeanor while working in a high-volume, fast-paced environment.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field is a plus.
- No prior IT experience required; we provide full training.
- Strong desire to learn and grow within the technology sector.
- Excellent verbal communication skills and a patient, customer-centric attitude.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Ability to work independently and manage time effectively during the night shift.