Job Description
Are you ready to launch a successful career in the tech industry? Apex Digital Solutions is currently seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in New York City. We prioritize talent and potential over experience, offering comprehensive training for candidates eager to grow.
As a rapidly expanding company, we are looking for individuals with excellent communication skills and a passion for helping others. If you are looking for an immediate hire opportunity with a clear path to advancement, we want to hear from you.
Responsibilities
- Provide high-quality technical support to customers via phone, email, and live chat to resolve hardware and software issues.
- Troubleshoot connectivity problems and guide users through step-by-step solutions.
- Maintain accurate and detailed records of all customer interactions and issues in the CRM system.
- Collaborate with the senior IT team to identify trends in technical issues and suggest process improvements.
- Assist in the onboarding and training of new team members.
- Stay up-to-date with the latest software updates and company protocols.
Qualifications
- High school diploma or GED required; Associate's degree in IT or related field is a plus.
- No prior experience required; we provide full training.
- Strong problem-solving abilities and a logical approach to technical challenges.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work in a fast-paced environment with tight deadlines.
- Basic computer literacy and familiarity with Windows/macOS operating systems.