Job Description
Launch Your Career in Tech Today!
We are looking for motivated individuals to join our team as Entry Level Technical Support Specialists. If you are based in Long Beach and ready for an immediate start, this is the perfect opportunity for you.
At Apex Digital Solutions, we pride ourselves on innovation and customer satisfaction. We offer comprehensive on-the-job training and a supportive environment where you can grow from entry-level to senior technical roles. This role is ideal for recent graduates or anyone looking to pivot into the IT industry.
Responsibilities
- Provide exceptional first-level technical support to customers via phone, email, and live chat.
- Troubleshoot hardware and software issues to ensure client satisfaction.
- Maintain detailed records of customer interactions and issue resolutions in our CRM system.
- Educate customers on product features and usage to minimize future technical inquiries.
- Collaborate with senior engineers to escalate and resolve complex technical problems.
- Assist in the development and updating of internal knowledge base articles.
- Adhere to company protocols and security standards during all support interactions.
Qualifications
- High school diploma or GED required; technical certifications are a plus but not mandatory.
- Basic understanding of computer operating systems (Windows, macOS) and peripherals.
- Strong verbal and written communication skills with a friendly, professional demeanor.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Reliable internet connection and a quiet workspace are required.
- A proactive attitude with a strong desire to learn and solve problems.