Job Description
Are you looking to kickstart your career in technology with immediate start opportunities? Apex Digital Solutions is seeking a driven Entry Level Technical Support Associate to join our expanding team in New York. We prioritize talent and potential, offering a fast-paced environment where you can grow your skills in customer service and IT support.
As a Technical Support Associate, you will be the bridge between our clients and our technical solutions. We provide comprehensive training, so no prior experience is necessary—just a willingness to learn and a passion for helping others.
Why Join Us?
- Start Tomorrow: We offer rapid onboarding for qualified candidates.
- Growth Potential: Clear pathways to Senior Support and Management roles.
- Modern Tools: Work with the latest CRM and ticketing software.
Responsibilities
- Diagnose and resolve technical issues for clients via phone, email, and live chat with a focus on first-contact resolution.
- Document customer interactions and technical resolutions in our CRM system.
- Assist in the setup and configuration of software applications for new clients.
- Maintain a high level of professionalism and empathy during high-volume support periods.
- Collaborate with the engineering team to escalate complex technical bugs.
- Participate in daily team meetings and training sessions to stay updated on product features.
Qualifications
- High school diploma or equivalent required.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Basic computer literacy (Windows, macOS, and mobile OS).
- Reliable internet connection and a quiet home office environment (Hybrid/Remote-friendly).
- Ability to work flexible hours, including weekends and evenings.
- Enthusiastic attitude and a problem-solving mindset.