Job Description
Are you a motivated individual looking to launch a rewarding career in the technology sector? Apex Digital Solutions is currently seeking enthusiastic Entry Level Technical Support Representatives to join our dynamic team in Fort Worth, Texas.
We are committed to professional development. You do not need prior technical experience to apply. We provide comprehensive on-the-job training, mentorship, and a clear path for professional growth. If you have a passion for helping others and a willingness to learn, we want to hear from you.
Why Join Our Team?
- Competitive starting salary with quarterly performance bonuses.
- Full benefits package including medical, dental, and vision insurance.
- Modern, collaborative work environment in the heart of Fort Worth.
- Clear internal promotion pathways for high-performing team members.
Responsibilities
- Provide exceptional customer service by answering technical inquiries via phone, email, and live chat.
- Diagnose and troubleshoot common hardware and software issues for clients.
- Log and document all customer interactions and solutions in the CRM database accurately.
- Collaborate with senior technicians to resolve escalated tickets efficiently.
- Stay updated on new software updates and company policies to provide accurate information.
Qualifications
- High school diploma or GED is required; Bachelor's degree is a plus.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing skills.
- A positive attitude and a strong desire to learn.
- Ability to work in a fast-paced team environment.