Job Description
Join Our Growing Team as an Entry Level Technical Support Specialist
We are seeking a motivated and eager Entry Level Technical Support Specialist to join our dynamic team in Fort Worth, TX. If you are passionate about technology and enjoy helping people solve complex problems, we want to hear from you. We offer comprehensive training and a clear pathway for career advancement.
Why You'll Love Working Here
- Competitive Salary: Earn between $45,000 and $55,000 annually.
- Full Benefits Package: Medical, dental, and vision insurance.
- Paid Training: We invest in your growth with industry-leading training programs.
- Career Growth: Clear promotion tracks from Support to Senior Specialist to Management.
Don't miss this opportunity to launch your career in the tech industry. Apply today to become part of the Fort Worth Tech Solutions family!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues to ensure client satisfaction.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with senior team members to resolve complex technical challenges.
- Stay updated on the latest technology trends and product knowledge.
- Conduct training sessions for new team members.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in IT or related field preferred.
- Strong desire to learn and grow within a technical environment.
- Excellent verbal and written communication skills.
- Basic computer literacy and familiarity with operating systems.
- Ability to work in a fast-paced, team-oriented environment.
- Problem-solving mindset with a focus on customer service.