Job Description
Are you ready to launch a rewarding career in Information Technology? Horizon Tech Solutions is seeking enthusiastic individuals to join our team as Entry Level Technical Support Specialists. We provide comprehensive, paid training to help you build a foundation in IT, networking, and customer service.
Located in the heart of El Paso, we are committed to nurturing talent and offering a clear path for growth. If you are a problem-solver with a great attitude and a willingness to learn, we want to meet you.
Why Join Us?
- Zero Experience Required: We value potential and attitude over past technical history.
- Paid Training: Master the latest tools and protocols in a supportive environment.
- Career Growth: Opportunities to advance into Senior Support and System Administration roles.
Responsibilities
- Assist customers with hardware and software troubleshooting via phone and email.
- Document technical inquiries and resolutions in our ticketing system.
- Learn and operate internal network diagnostic tools under supervision.
- Maintain a professional, empathetic communication style with diverse clients.
- Collaborate with senior team members to resolve complex escalated issues.
Qualifications
- High school diploma or equivalent (Associate's degree preferred but not required).
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication abilities.
- Must be authorized to work in the United States.