Job Description
Are you looking to launch your career in the tech industry? Apex Systems is seeking a motivated Entry Level Technical Support Specialist to join our growing team in Chicago, Illinois. We offer comprehensive training and a clear path for professional growth, making this the perfect opportunity for recent graduates or career changers with no prior experience.
In this role, you will serve as the first point of contact for our clients, resolving technical issues and ensuring a seamless user experience. We value curiosity and a strong desire to learn over prior technical expertise.
Why Join Us?
- Competitive hourly wage ($18 - $25).
- Full on-the-job training provided.
- Modern office environment in downtown Chicago.
- Opportunities for advancement into senior support roles.
Don't miss this chance to start your professional journey with a Fortune 500 company.
Responsibilities
- Diagnose and resolve basic hardware and software issues for end-users via phone and email.
- Document all customer interactions and technical resolutions accurately in the CRM system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Provide exceptional customer service and maintain a positive brand image.
- Stay updated on company products and services to assist clients effectively.
- Escalate complex technical issues to Tier 2 support when necessary.
Qualifications
- High School Diploma or GED required.
- Must be willing to undergo a background check and drug screening.
- Strong desire to learn and adapt to new technologies.
- Excellent verbal communication and active listening skills.
- Basic computer literacy (familiarity with Windows or Mac OS is a plus).
- Ability to work in a fast-paced, team-oriented environment.