Job Description
Are you ready to launch a successful career in the technology industry?
Apex Tech Solutions is looking for driven, self-motivated individuals to join our team as Entry Level Technical Support Specialists. We believe that talent is universal, and we are dedicated to providing the training and mentorship you need to succeed. If you are eager to learn, communicate effectively, and want to be part of a dynamic team in the heart of Charlotte, we want to hear from you.
Why Join Us?
- Comprehensive Training: No experience required. We provide extensive on-the-job training to get you up to speed.
- Career Growth: Clear pathways for advancement into Senior Tech Support, IT Management, and Sales roles.
- Modern Environment: Work in a collaborative, tech-forward office located in Charlotte, NC.
- Competitive Benefits: Health insurance, paid time off, and retirement planning options.
We are committed to diversity and inclusion and encourage candidates from all backgrounds to apply.
Responsibilities
- Customer Interaction: Assist customers with inquiries regarding products and services via phone, email, and live chat.
- Troubleshooting: Diagnose and resolve technical issues related to software, hardware, and network connectivity.
- Documentation: Accurately log customer interactions and technical resolutions into our CRM and ticketing systems.
- Problem Solving: Think critically to identify root causes of technical problems and implement effective solutions.
- Team Collaboration: Work closely with senior team members and cross-functional departments to improve service delivery.
- Training: Actively participate in training sessions to master new technologies and support protocols.
Qualifications
- Education: High school diploma or GED is required; Bachelor’s degree in Computer Science, IT, or related field is a plus but not mandatory.
- Experience: No prior technical experience required. We value attitude and aptitude over past technical history.
- Communication: Excellent written and verbal communication skills with a friendly and professional demeanor.
- Computer Literacy: Comfortable navigating multiple computer applications and learning new software quickly.
- Time Management: Ability to prioritize tasks effectively and manage time in a fast-paced environment.
- Problem Solving: Strong analytical thinking skills with a desire to help others solve their problems.