Job Description
Are you looking for a career launchpad in Texas? TechNova Solutions is currently hiring Entry Level Technical Support Specialists with no experience required. We are a fast-paced tech company dedicated to providing top-tier customer service to our clients across the nation.
As a member of our support team, you will be trained to handle customer inquiries, troubleshoot technical issues, and provide solutions that drive customer satisfaction. This is an excellent opportunity for individuals eager to break into the tech industry and build a long-term career.
Why Join Us?
- No Experience Needed: We provide comprehensive paid training to get you up to speed.
- Growth Potential: Clear paths for promotion to Senior Support and Team Lead roles.
- Competitive Pay: Starting at $19.00/hour with performance bonuses.
- Modern Environment: Work from our state-of-the-art office in Austin, TX.
Responsibilities
- Answer incoming support tickets and calls to assist customers with technical issues.
- Diagnose software and hardware problems using provided troubleshooting guides.
- Communicate clearly and effectively with clients from diverse backgrounds.
- Update client records and resolve issues within SLA (Service Level Agreement) guidelines.
- Collaborate with the engineering team to report bugs and suggest product improvements.
- Ensure 100% customer satisfaction through empathetic and effective problem-solving.
Qualifications
- High school diploma or equivalent required.
- Strong interpersonal and communication skills.
- Basic understanding of computers and internet browsing.
- Reliable computer and high-speed internet connection.
- A positive attitude and willingness to learn new technologies.
- Ability to work full-time hours.