Job Description
Are you looking to launch a career in Information Technology? Apex Tech Solutions is currently seeking motivated Entry Level Technical Support Specialists to join our team in Atlanta, Georgia. We are committed to professional development and provide comprehensive training for all new hires, ensuring you have the skills needed to excel.
In this role, you will be the first point of contact for our clients, providing technical assistance, troubleshooting issues, and ensuring high levels of customer satisfaction. This is a fantastic opportunity for recent graduates or career changers looking for a stable, rewarding career with growth potential.
Responsibilities
- Deliver exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues using provided training.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with the IT team to resolve complex technical escalations.
- Learn and apply company-specific software and operating systems.
- Maintain a professional and positive demeanor during high-volume call periods.
Qualifications
- High School Diploma or GED required.
- Basic understanding of computers, operating systems, and the internet.
- Strong verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection and home office setup (for remote hybrid role).
- Willingness to learn new technologies quickly.