Job Description
Are you looking to kickstart your career in the tech industry?
Apex Tech Solutions is seeking a dedicated and motivated Entry Level Technical Support Specialist to join our fast-paced team in Charlotte, NC. We offer comprehensive training and a clear pathway for growth for those ready to learn and excel.
In this role, you will be the first point of contact for our clients, ensuring they receive top-tier technical assistance. We value curiosity and resilience over years of experience. If you have a passion for technology and a desire to help people, we want to hear from you.
Why Choose Apex Tech Solutions?
- Competitive starting salary and performance bonuses.
- Full health, dental, and vision insurance.
- Professional development and certification support.
- A collaborative, inclusive, and dynamic work environment.
Ready to make an impact? Apply today and join our team!
Responsibilities
- Resolve Technical Inquiries: Assist customers via phone, email, and chat to diagnose and resolve technical issues efficiently.
- Customer Education: Provide clear, step-by-step guidance to help clients understand their products and services better.
- Issue Documentation: Maintain accurate and detailed records of all customer interactions and technical issues in our CRM system.
- Team Collaboration: Work closely with senior technicians and product teams to escalate complex issues and suggest improvements.
- Training Support: Participate in ongoing training sessions to stay updated on the latest software and hardware technologies.
- Process Improvement: Identify common customer pain points and suggest operational improvements to enhance the customer experience.
Qualifications
- Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science or related field is a plus but not mandatory.
- Experience: No prior experience required; we are looking for candidates eager to learn and grow.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Computer Literacy: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Attitude: A positive, patient, and customer-centric mindset with a strong desire to solve problems.
- Availability: Ability to work full-time, including occasional evenings or weekends as required.