Job Description
Are you ready to launch a rewarding career in the technology sector? Apex Solutions Group is actively recruiting Entry Level Technical Support Specialists for our Raleigh, NC location. We are looking for ambitious individuals who are eager to learn and grow within a dynamic environment.
While prior technical experience is a plus, it is not required. We provide comprehensive on-the-job training and mentorship to ensure your success. If you have a passion for technology and a desire to help others, we want to hear from you.
Key Benefits:
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Full Benefits: Medical, Dental, Vision, and 401(k) matching.
- Professional Development: Clear pathways for career advancement.
- Modern Work Environment: Collaborative office space in downtown Raleigh.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Troubleshoot basic software and hardware issues following established protocols.
- Accurately document customer interactions and solutions in our CRM system.
- Collaborate with senior technicians to resolve complex issues efficiently.
- Stay current with product updates and service knowledge through ongoing training.
- Assist in maintaining a high level of customer satisfaction and retention.
Qualifications
- High School Diploma or GED required.
- Strong verbal and written communication skills.
- Basic computer literacy (proficiency in navigating the web and using MS Office).
- Ability to work independently as well as part of a team.
- Reliable internet connection and home office equipment (if hybrid/remote option is available).
- A positive attitude and a hunger to learn new skills.