Job Description
Join our dynamic team as an Entry-Level Technical Support Specialist! No prior experience required – we provide comprehensive training to launch your IT career. TechGrow Solutions is urgently hiring motivated individuals in San Antonio who are passionate about technology and customer service. Enjoy a collaborative environment, competitive benefits, and growth opportunities within our expanding tech firm. Perfect for recent graduates or career changers!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for clients
- Document troubleshooting steps and solutions in CRM system
- Collaborate with senior engineers on complex escalations
- Participate in ongoing training to master new technologies
- Maintain high customer satisfaction scores
- Assist with IT asset inventory management
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic computer proficiency (Windows, Office Suite)
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Valid driver's license (for occasional client visits)
- Flexible schedule including some weekend availability