Job Description
Are you looking to launch a rewarding career in the technology industry without prior experience? Horizon Digital Solutions is seeking motivated individuals to join our growing team as an Entry-Level Technical Support Specialist.
We believe in investing in our people. That is why we provide comprehensive, paid training to all new hires. If you have a passion for problem-solving, excellent communication skills, and a drive to succeed, we want to hear from you.
Don't let a lack of experience hold you back. Start your journey with us today!
Responsibilities
- Provide exceptional customer service and technical support via phone and email.
- Assist clients with troubleshooting hardware and software issues.
- Document all interactions and resolutions in our ticketing system.
- Collaborate with senior team members to learn best practices.
- Maintain a high level of professionalism in all communications.
Qualifications
- High school diploma or equivalent required.
- No prior technical experience is necessary; full training is provided.
- Basic computer literacy is a plus but not required.
- Strong verbal and written communication skills.
- Ability to learn new software quickly.
- Reliable internet connection and a quiet workspace.