Job Description
Are you a recent graduate or looking for a fresh start in the tech industry? Apex Digital Solutions is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Chicago. We offer a comprehensive training program and a clear path for career advancement.
As a member of our support team, you will be the bridge between our innovative software and our valued clients. You will handle inquiries, troubleshoot basic technical issues, and ensure our users have a seamless experience.
Why join us?
- Competitive starting salary ($40k - $55k)
- Health, dental, and vision insurance
- Flexible work hours and remote work options
- Career growth opportunities
Ready to launch your career? Apply today!
Responsibilities
- Provide high-quality technical support via phone, email, and chat to resolve customer issues efficiently.
- Diagnose and troubleshoot basic software and hardware problems for end-users.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with senior engineers to escalate complex issues and learn new skills.
- Stay updated on product features and documentation to provide accurate information.
- Assist in the development of training materials for new hires.
Qualifications
- High school diploma or equivalent; Bachelor’s degree in Computer Science or related field is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a desire to learn.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Ability to work in a fast-paced, team-oriented environment.
- Must be authorized to work in the United States.