Job Description
Join the Future of Tech – No Experience Required!
Apex Tech Solutions is on the lookout for driven individuals to join our fast-paced team as Entry Level Technical Support Specialists. If you are passionate about technology and want to launch a rewarding career in IT without prior experience, this is the perfect opportunity for you.
As a growing company in the heart of North Carolina, we believe in developing talent from within. We provide comprehensive paid training, mentorship from industry experts, and a clear trajectory for advancement. If you have a problem-solving mindset and a desire to help others, we want to hear from you!
Apex Tech Solutions is on the lookout for driven individuals to join our fast-paced team as Entry Level Technical Support Specialists. If you are passionate about technology and want to launch a rewarding career in IT without prior experience, this is the perfect opportunity for you.
As a growing company in the heart of North Carolina, we believe in developing talent from within. We provide comprehensive paid training, mentorship from industry experts, and a clear trajectory for advancement. If you have a problem-solving mindset and a desire to help others, we want to hear from you!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues on various devices.
- Document all customer interactions and technical resolutions accurately in our CRM system.
- Collaborate with the senior engineering team to learn advanced troubleshooting methodologies.
- Maintain a high level of customer satisfaction and professionalism at all times.
- Participate in daily training sessions and stay updated on new software updates and patches.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred but not mandatory.
- Willingness to learn new technologies and complete rigorous training programs.
- Strong verbal and written communication skills with a customer-first approach.
- Basic computer literacy (familiarity with Windows/Mac OS is a plus).
- Ability to work full-time hours, Monday through Friday.
- Reliable internet connection and a quiet workspace if working remotely.