Job Description
Are you eager to launch your career in the booming tech sector? Apex Digital Systems is looking for ambitious Entry Level Technical Support Specialists to join our growing team in Long Beach, CA.
We believe in growing our own talent. Whether you are fresh out of school or looking to pivot into IT, we provide comprehensive training and a clear path for advancement. You will be the face of our technical solutions, helping clients resolve issues and ensuring our software ecosystem runs smoothly.
Responsibilities
- Provide first-class technical support to customers via phone and email, diagnosing and resolving hardware and software issues.
- Document all technical interactions and resolutions in our CRM system to maintain accurate records.
- Learn and navigate our proprietary software suite under the guidance of senior engineers.
- Collaborate with the development team to identify common user pain points and suggest improvements.
- Maintain a high level of technical knowledge through continuous training and self-study.
- Assist in the setup and configuration of new devices for incoming clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or related field is a plus.
- Basic computer literacy (Windows and Mac OS) and understanding of internet connectivity.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills; able to explain complex concepts simply.
- A positive attitude and a desire to learn new technologies quickly.
- Must be authorized to work in the United States.