Job Description
Are you looking to kickstart your career in the tech industry without prior experience? Austin Digital Solutions is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team in Austin, TX.
We believe in hiring talent, not just experience. As a member of our support team, you will receive extensive training to master our proprietary software and customer service protocols. If you are a quick learner with a passion for helping others, we want to meet you. This is a fantastic opportunity to grow within a rapidly expanding company with room for advancement.
What you will do:
Responsibilities
- Provide exceptional first-level technical support to our diverse client base via phone and email.
- Diagnose and troubleshoot common hardware and software issues using our knowledge base.
- Document customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with senior engineers to escalate and resolve complex tickets efficiently.
- Maintain a positive and professional demeanor under pressure while managing multiple inquiries.
- Learn and demonstrate proficiency with internal communication tools.
Qualifications
- High school diploma or GED is required; a degree is a plus but not mandatory.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is highly desirable.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent written and verbal communication abilities.
- Reliable internet connection and a dedicated workspace.
- A positive attitude and a genuine willingness to learn new technologies.