Job Description
Are you looking to kickstart your career in the tech industry? TechWave Solutions is seeking ambitious Entry Level Technical Support Specialists to join our dynamic team in Long Beach, CA.
We believe in nurturing talent. Even if you have no prior technical experience, we provide comprehensive training to get you certified and ready to support our diverse client base. If you are a problem solver with a passion for technology, this is your opportunity to grow.
Why Join Us?
- Competitive salary with annual performance reviews.
- Health, dental, and vision insurance.
- Flexible work schedule (Hybrid/Remote options available).
- Career growth opportunities into Senior Tech roles.
Don't miss out on this chance to become part of a leading tech company in Southern California.
Responsibilities
- Provide exceptional technical support to customers via phone and email.
- Diagnose and troubleshoot hardware and software issues.
- Document all customer interactions and technical resolutions in our CRM system.
- Stay updated on the latest software updates and company protocols.
- Escalate complex issues to senior technicians when necessary.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and familiarity with operating systems.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection (if working remotely).
- Willingness to learn new technologies quickly.