Job Description
Are you ready to kickstart your career in Information Technology? Apex Digital Solutions is currently seeking a motivated Entry Level Technical Support Specialist to join our growing team in Washington, DC.
We are looking for enthusiastic individuals who are eager to learn and passionate about solving technical problems. This is a fantastic opportunity to gain hands-on experience in a corporate environment with immediate openings available.
What We Offer:
- Immediate Start: Onboarding and training available to start tomorrow.
- Competitive Compensation: $18.00 - $25.00 per hour depending on experience.
- Career Growth: Clear pathways for advancement into Senior IT roles.
- Modern Workspace: Collaborative environment in the heart of DC.
Responsibilities
- Provide Tier 1 technical support and troubleshooting via phone and email.
- Assist customers with hardware and software installation and configuration.
- Document all technical issues, resolutions, and customer interactions accurately.
- Collaborate with the IT infrastructure team to escalate complex technical problems.
- Conduct quality assurance checks on technical documentation and procedures.
- Stay updated on the latest technology trends and software updates to assist users effectively.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Familiarity with Microsoft Windows, macOS, and Office Suite.
- Strong analytical thinking and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work flexible hours and handle high call volumes.
- Basic knowledge of network protocols (TCP/IP) is a plus but not required.