Job Description
Join our award-winning IT team in El Paso! We're seeking motivated individuals with no prior tech experience. Comprehensive paid training provided to launch your career in cybersecurity and technical support. Enjoy competitive benefits, career advancement opportunities, and a collaborative work environment in one of Texas's fastest-growing tech hubs.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose hardware/software issues using proprietary diagnostic tools
- Document all interactions in ticketing system with precision
- Participate in weekly cybersecurity training modules
- Collaborate with senior engineers on complex troubleshooting
- Maintain security protocols for client data handling
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows OS, internet navigation)
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Must pass background check and drug screening
- Reliable transportation required (no public transit access)