Job Description
Are you ready to launch a career in the fast-paced world of Information Technology? Apex Solutions Group is seeking a driven Entry Level Technical Support Specialist to join our growing team in Wichita, KS. We believe in promoting from within and offer comprehensive paid training for candidates with zero prior experience. If you have a passion for problem-solving and a desire to learn, this is the perfect opportunity for you to start your professional journey.
Responsibilities
- Provide high-quality technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with senior technicians to escalate complex issues.
- Participate in daily training sessions to master our technical tools and protocols.
- Ensure customer satisfaction by providing clear, friendly, and professional communication.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Strong interpersonal communication skills and a "can-do" attitude.
- Ability to work full-time in a fast-paced environment.
- Eagerness to learn new technologies and adapt to changing workflows.