Job Description
Are you ready to kickstart a rewarding career in the technology sector? Milwaukee Digital Solutions is looking for driven, detail-oriented individuals to join our team as Entry Level Technical Support Specialists. We are currently offering immediate hire opportunities for candidates eager to learn and grow within a dynamic, fast-paced environment.
As a vital part of our support network, you will be the first point of contact for our valued clients, ensuring they receive the highest level of service. We pride ourselves on our company culture, which values transparency, hard work, and professional development. No prior experience is required—we provide comprehensive training to get you up to speed.
Why Join Us?
- Immediate Start: We hire now and train fast.
- Competitive Pay: Earn between $18 and $24 per hour.
- Career Growth: Clear pathways to senior technical roles.
- Modern Environment: Work in a collaborative, tech-forward office in the heart of Milwaukee.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic hardware and software issues for end-users.
- Document all customer interactions and technical resolutions accurately in our CRM system.
- Collaborate with senior technical staff to resolve complex escalated tickets.
- Assist in the installation and configuration of company software and peripherals.
- Provide clear, jargon-free explanations to customers regarding technical concepts.
- Identify opportunities to improve customer satisfaction and workflow efficiency.
Qualifications
- High school diploma or GED required; Associate’s degree preferred but not mandatory.
- Strong verbal and written communication skills with a customer-first mindset.
- Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Willingness to learn new technologies and complete technical training programs.
- Ability to work in a fast-paced environment with multiple priorities.
- Problem-solving attitude with a focus on finding solutions.