Job Description
We are looking for a driven Entry Level Technical Support Specialist to join our growing team in Indianapolis. If you are ready to launch a career in IT and enjoy helping others solve problems, this immediate hire opportunity is for you. We offer a comprehensive benefits package, paid training, and a clear path for career advancement.
Why You Should Apply:
- Competitive hourly compensation ($18 - $24/hr).
- Health, dental, and vision insurance from day one.
- Full paid training program for new hires.
- Modern office environment with a supportive culture.
- Opportunities for overtime and performance bonuses.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Collaborate with senior engineers to resolve complex technical escalations.
- Assist in the installation, configuration, and maintenance of IT equipment.
- Stay current with industry trends and internal technical documentation.
- Conduct quality assurance checks on support tickets.
Qualifications
- High school diploma or GED is required.
- Basic understanding of computer operations and operating systems.
- Strong verbal and written communication skills.
- Ability to work well in a fast-paced, team-oriented environment.
- Customer-centric attitude with a focus on problem-solving.
- Reliable internet connection and access to a computer.
- Willingness to learn new technologies quickly.