Job Description
Are you looking to kickstart your career in the thriving tech scene of Charlotte, NC? Charlotte Tech Solutions is seeking a motivated Entry Level Technical Support Specialist to join our dynamic team. We offer a comprehensive training program designed to accelerate your growth in the IT industry. If you are passionate about technology and eager to learn, this is the perfect opportunity for you.
As a member of our support team, you will play a crucial role in ensuring our clients' technology needs are met efficiently and professionally. We value innovation, collaboration, and a customer-first mindset.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware and software issues.
- Assist customers with account setup, password resets, and network connectivity.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with senior engineers to resolve complex technical problems.
- Participate in daily team meetings and training sessions to enhance technical skills.
- Maintain a professional and positive demeanor when interacting with internal and external clients.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Relevant certifications (CompTIA A+, Network+) are a significant advantage.