Job Description
Are you ready to kickstart your career in the tech industry? Apex Digital Solutions is seeking a driven Entry Level Technical Support Specialist to join our growing team in Los Angeles. We value potential and attitude over experience, making this the perfect opportunity for recent graduates or those looking to switch careers. You will work with a diverse range of clients to resolve technical issues and provide top-notch customer service in a dynamic environment.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Document customer interactions and technical resolutions in our CRM system accurately and timely.
- Collaborate with senior technicians to learn best practices and escalate complex issues appropriately.
- Maintain a positive and professional demeanor while assisting customers with varying technical proficiency levels.
- Participate in daily training sessions to enhance product knowledge and technical skills.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in Computer Science or related field is a plus but not mandatory.
- Strong desire to learn and grow within a fast-paced technical environment.
- Basic computer literacy and familiarity with operating systems (Windows/Mac) and web browsers.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively.