Job Description
We are urgently hiring ambitious individuals in New York for a rewarding Entry-Level Technical Support role. If you are looking for a career with no experience required and comprehensive training provided, this is your opportunity to join a leading technology firm.
Our team is dedicated to helping clients navigate the digital world, and we believe in growing talent from within. Whether you are a recent graduate or looking for a career change, we provide the roadmap to success.
Why Join Us?
- Zero Experience Required: We teach you everything you need to know.
- Full Training Program: Mentorship and hands-on workshops.
- Competitive Pay: $20 - $35/hour based on performance.
- Growth Opportunities: Clear path to senior technical roles.
Don't miss out on this chance to start your career in the heart of New York City.
Responsibilities
- Provide exceptional technical support and troubleshooting assistance to clients via phone and email.
- Diagnose and resolve basic hardware and software issues for end-users.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with senior engineers to escalate complex technical queries.
- Assist in the installation and configuration of software applications.
- Maintain a high level of customer satisfaction by demonstrating patience and professionalism.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer literacy and internet navigation skills.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and complete training modules.
- Reliable access to a computer and high-speed internet (if remote/on-site hybrid).