Job Description
Are you looking to start a rewarding career in the tech industry without prior experience?
Apex Solutions Group is currently hiring enthusiastic Entry Level Technical Support Representatives in Colorado Springs. We provide comprehensive on-the-job training, so no technical background is necessary—just a strong desire to learn and help others.
Join our team and enjoy a modern work environment, competitive benefits, and the opportunity to grow your career from day one.
Responsibilities
- Assist customers via phone, email, and live chat with technical inquiries and product troubleshooting.
- Document customer interactions and resolutions accurately in our CRM system.
- Identify customer needs and provide tailored solutions to ensure high satisfaction rates.
- Collaborate with senior team members to resolve complex technical issues.
- Stay updated on product features and software updates to provide accurate information.
- Participate in daily training sessions to enhance technical knowledge and soft skills.
Qualifications
- High School Diploma or GED equivalent required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Able to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and processes quickly.
- Reliable internet connection (if working remotely/remote hybrid).