Job Description
Are you looking for a career in the technology sector without prior experience?
We are currently seeking enthusiastic and motivated individuals to join our team as Entry Level Technical Support Representatives. At Apex Digital Solutions, we believe in growing talent from within. We provide comprehensive on-the-job training, so no previous technical background is necessary—just a willingness to learn and a passion for helping people.
Join us in Mesa, AZ, and start your journey into the tech industry today!
Responsibilities
- Provide exceptional first-level technical support to customers via phone, email, and live chat.
- Troubleshoot common software and hardware issues using our knowledge base.
- Document customer interactions and technical resolutions in our CRM system.
- Guide customers through product setup and feature usage.
- Collaborate with the senior technical team to escalate and resolve complex issues.
- Maintain a high level of professionalism and empathy in every customer interaction.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy (Windows, Mac, or Android experience is a plus).
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, dynamic environment.
- Must be at least 18 years of age.