Job Description
Start Your Career Tomorrow at InnovateTech Solutions!
We are seeking motivated and eager individuals to join our team as Entry Level Technical Support Representatives. This is a fantastic opportunity for those looking to break into the tech industry with no prior experience required. We provide comprehensive paid training and a clear path for career advancement.
Join our dynamic team in Portland, Oregon, and help us deliver top-tier technical solutions to our clients.
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Diagnose and troubleshoot common hardware and software issues.
- Guide users through basic system navigation and account setup.
- Document customer interactions and resolutions accurately in the CRM.
- Stay updated on product features to provide accurate support.
- Collaborate with the quality assurance team to maintain high service standards.
Qualifications
- High school diploma or GED is required.
- Strong verbal communication skills and a friendly, patient demeanor.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy (typing speed of 35+ WPM preferred).
- Ability to work flexible shifts, including evenings and weekends.
- A strong desire to learn and grow within the technology sector.