Job Description
We are seeking motivated Entry Level Technical Support Representatives to join our dynamic team in Cleveland, OH. If you are looking for an immediate start and a career path in Information Technology, this is your chance to launch a professional career with comprehensive training and growth opportunities.
As a Technical Support Specialist, you will be the first point of contact for our clients, resolving technical issues and ensuring their satisfaction. We value curiosity, problem-solving skills, and a passion for technology.
Responsibilities
- Troubleshoot: Diagnose and resolve technical hardware and software issues for customers via phone and email.
- Support: Provide clear, step-by-step technical guidance to non-technical users.
- Documentation: Maintain accurate records of customer interactions and technical logs.
- Collaboration: Work closely with senior IT staff to escalate complex issues and learn best practices.
- Communication: Deliver exceptional customer service and explain technical concepts in plain English.
- Training: Participate in ongoing training sessions to stay updated on new technologies and company products.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Skills: Basic computer literacy and typing proficiency (40+ WPM).
- Experience: No prior professional experience required; we provide full training.
- Soft Skills: Strong verbal communication skills and a patient, friendly demeanor.
- Reliability: Ability to work a flexible schedule, including evenings and weekends as needed.
- Environment: Reliable high-speed internet connection and a quiet workspace.