Job Description
Are you a proactive problem-solver ready to launch your career in the dynamic tech sector? Columbus Tech Solutions is currently accepting applications for our Entry Level Technical Support Representative role. We pride ourselves on fostering talent and offer comprehensive training for those eager to learn the ropes of IT support. Join a team that values growth, innovation, and exceptional customer service in the heart of Ohio.
Responsibilities
- Assist customers with technical inquiries via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Maintain accurate records of customer interactions in our ticketing system.
- Collaborate with senior technicians to resolve complex escalations.
- Conduct quality assurance checks on support provided.
- Stay updated on product features and technical documentation.
Qualifications
- High school diploma or equivalent required.
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Basic computer literacy and comfort with navigating operating systems.
- Ability to work in a fast-paced, team-oriented environment.
- Customer-focused mindset with a professional demeanor.