Job Description
We are seeking motivated Entry Level Technical Support Representatives to join our dynamic team in Las Vegas. If you are looking to start a career in the booming tech industry with no experience required, this is your opportunity.
At Vegas Tech Innovations, we believe in investing in our talent. You will receive comprehensive training, mentorship, and a clear path for advancement. Join us in providing exceptional service to our clients and help bridge the gap between technology and user needs.
Responsibilities
- Provide first-level technical support to customers via phone, email, and live chat.
- Troubleshoot basic hardware and software issues for clients.
- Log and track all support tickets in our CRM system.
- Communicate technical solutions to non-technical users in plain English.
- Collaborate with senior engineers to resolve complex escalated issues.
- Stay updated on new software updates and company products.
Qualifications
- High school diploma or equivalent required.
- Strong desire to learn and grow within the IT field.
- Excellent verbal and written communication skills.
- Basic computer literacy (Windows, Mac, and internet navigation).
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup.