Job Description
Are you looking for an immediate hire opportunity in Sacramento? Apex Digital Systems is seeking a passionate Entry Level Technical Support Representative to join our dynamic team. We value growth, mentorship, and a positive work environment.
Why Join Us?
- Competitive pay: $18 - $25/hr
- Comprehensive training program
- Clear path to advancement
Don't let a lack of experience hold you back. If you are a quick learner with great communication skills, we want to hear from you!
Responsibilities
- Provide first-level technical support and troubleshooting via phone, email, and chat.
- Assist customers with product setup and account management.
- Document customer interactions and issues in the CRM system.
- Collaborate with the engineering team to resolve complex technical issues.
- Maintain a high level of customer satisfaction and retention.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Ability to explain technical concepts to non-technical users.
- Basic computer literacy (Windows and Mac OS).
- Willingness to learn new software and tools quickly.
- Reliable internet connection and home office setup.