Job Description
Are you ready to launch your career in the heart of San Francisco?
SF TechConnect is seeking a motivated Entry Level Technical Support Associate to join our growing team. We pride ourselves on offering a competitive salary with weekly pay and a supportive environment designed specifically for career starters.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and troubleshooting. We provide comprehensive on-the-job training, so no prior experience is required—just a willingness to learn and a positive attitude.
Why Join Us?
- Weekly paychecks for your hard work.
- Comprehensive paid training program.
- Opportunities for rapid career advancement.
- Modern office located in downtown San Francisco.
Responsibilities
- Assist clients with hardware and software troubleshooting over the phone and email.
- Document all customer interactions and technical issues in our CRM system.
- Collaborate with senior engineers to resolve complex technical queries.
- Provide clear, patient, and professional guidance to non-technical users.
- Stay updated on the latest company products and service updates.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or equivalent required.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Must be authorized to work in the United States.