Job Description
We are seeking enthusiastic and motivated Entry Level Technical Support Associates to join our growing team in Louisville, KY. This is a fantastic opportunity for individuals looking to launch a career in the technology sector with no prior experience required. We provide comprehensive paid training and mentorship to help you succeed in a fast-paced environment.
As a Weekend Shift Associate, you will be the first point of contact for our clients, helping to resolve technical issues and ensuring our services run smoothly. If you have a passion for technology and a customer-first mindset, we want to hear from you.
Responsibilities
- Customer Interaction: Assist customers via phone and email with basic technical inquiries, troubleshooting, and account setup.
- Issue Resolution: Diagnose and resolve common technical software or hardware issues efficiently and professionally.
- Documentation: Accurately log customer interactions, issues, and resolutions into our CRM database.
- Team Collaboration: Communicate effectively with team leads and other departments to ensure consistent service delivery.
- Training Compliance: Actively participate in weekly training sessions to stay updated on product knowledge and company policies.
- Performance Metrics: Meet or exceed weekly targets for call volume and customer satisfaction scores.
Qualifications
- Education: High school diploma or GED required; Associate's degree in IT or related field is a plus but not mandatory.
- Experience: No prior experience required; we provide full training.
- Computer Skills: Basic proficiency with Microsoft Office Suite (Word, Excel) and web browsers.
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Availability: Must be available to work weekends (Saturday & Sunday) and holidays as needed.
- Attitude: A positive, eager-to-learn attitude and a strong desire to help others.