Job Description
Are you looking to kickstart your career in the booming tech industry in San Jose? Nexus Solutions Group is looking for driven, energetic individuals to join our Entry-Level Technical Support team. We offer comprehensive training for those with no prior experience, providing you with the tools to succeed.
We are more than just a company; we are a community of innovators. As a Technical Support Associate, you will be the bridge between our clients and our advanced technology solutions. If you are eager to learn, possess a positive attitude, and want to grow in a high-growth environment, we want to meet you.
Why Choose Us?
- Full training provided for all candidates.
- Competitive salary and performance bonuses.
- Opportunity for rapid career advancement.
- Health, dental, and vision insurance.
- Modern office environment in the heart of Silicon Valley.
Responsibilities
- Assist clients with technical inquiries and product troubleshooting via phone and email.
- Learn and utilize our internal CRM and support ticketing systems.
- Educate customers on new software features and best practices.
- Collaborate with senior team members to solve complex client issues.
- Document customer interactions and feedback accurately.
- Identify opportunities to upsell or cross-sell relevant services.
- Participate in daily team meetings and training sessions.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- No prior experience necessary; we train you!
- Strong desire to learn new technologies and processes.
- Excellent verbal and written communication skills.
- Basic computer literacy (ability to navigate Windows/Mac OS).
- Able to work in a fast-paced, dynamic environment.
- Reliable internet connection and a dedicated workspace.